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Contacting us

For Philips professional lighting related inquiries please select the help topic to the right that most closely fits your need.

Order Related Inquiries

For Distributor Partners (Ballasts, Lamps and Luminaires)

please call 1-855-486-2216

For Consumer Channel Lamps 
please call 1-800-805-2517
For Consumer Channel Luminaires (Philips, Thomas and Forecast)
please call 1-800-825-5844
For Original Equipment Manufacturers (Ballasts, Drivers, Modules, and Controls)
please call 800-372-3331 or email

Technical Support


For technical inquiries regarding Philips Lighting products, please contact us as follows:

For ALL Lamps AND Ballast inquiries 
please call 1-800-372-3331
For Consumer Luminaires 
please call 1-800-825-5844 prompt 3

Warranties and Terms and Conditions

Field/Warranty Issues


For all Philips Lighting Solutions (PLS) and Consumer Luminaires (Forecast, Thomas and Philips Luminaires) field/warranty issues


After submitting your form, you will receive an email with your case number, which should be referenced in all email/communications related to the submitted complaint. For Distributors, Sales Reps & Agents

For all Lamps & Lighting Electronics (Ballasts, Drivers, Modules, Controls) please

Product Returns


Submit request for RGA with: - Invoice or PO# - Quantity - Description of received material - Description of ordered material

Professional Luminaires (PLS)

Contact Order Management or enter directly in returns portal: Philips to systems*

*Attach supporting documentation to form and, if >$5K, approvals from Zone VP and Finance Business Partner.

Lamps and Ballasts - Distribution

Contact region Order Management 1-800-937-5483

Lamps and Ballasts - OEM

Contact Order Management 1-800-372-3331, Option #2 OEM

Consumer Lamps and Ballasts

Contact Order Management at 1-800-805-2517

Consumer Luminaires

Contact Order Management at 1-800-825-5844

Other lighting divisions


To learn more about the following other Philips Lighting divisions, please see the information below:

Phone: 800-257-6054

OE inquiries:

Aftermarket Inquiries:

Philips Color Kinetics


Contact us form

Philips Lighting Technologies
International (LTI)

Phone: (626) 480-0755

European Products
not sold in North America

Contact us website

Philips Teletrol


Contact us form

Philips Burton


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