Important Safety Warning

Ceramic Discharge Metal Halide Lamps (CDM330)

Information

Ceramic Discharge Metal Halide Lamps (CDM330)

Recall details:

Description

This expanded recall involves Philips Lighting Energy Advantage Ceramic Metal Halide Lamps model CDM330 manufactured from May 2011 through March 2014. They are designed as energy efficient replacements for traditional 400W quartz metal halide lamps installed in magnetic ballasts and intended for use in high-ceiling industrial, retail and commercial applications. The lamps were sold in both clear and coated versions. Each lamp includes an etching, located either on the base of the lamp or the glass bulb that displays the date code in the format of a number followed by a letter representing the year and month, “Philips Lighting”, wattage (330W) and the model number (CDM330). Lamps with the following date codes are included in the recall:

Month/Year	Date code
May 2011	1E
June 2011	1F
July 2011	1G
August 2011	1H
September 2011	1J
October 2011	1K
November 2011	1L
December 2011	1M

Month/Year	Date code
January 2012	2A
February 2012	2B
March 2012	2C
April 2012	2D
May 2012	2E
June 2012	2F
July 2012	2G
August 2012	2H
September 2012	2J
October 2012	2K
November 2012	2L
December 2012	2M

Month/Year	Date code
January 2013	3A
February 2013	3B
March 2013	3C
April 2013	3D
May 2013	3E
June 2013	3F
July 2013	3G
August 2013	3H
September 2013	3J
October 2013	3K
November 2013	3L
December 2013	3M

Month/Year	Date code
January 2014	4A
February 2014	4B
March 2014	4C

Each lamp includes an etching, located either at the base of the lamp or on the ovoid of the lamps, that displays the relevant date code, along with Philips Lighting's name, wattage (330W) and the model (CDM330).

Remedy: Replace

Consumers should immediately stop using the recalled lamps and contact Philips Lighting for a free replacement.

Consumer Contact: Philips Lighting toll-free at (800) 634-0138 from 9 a.m. to 5 p.m. ET Monday through Friday, via email at ceramicmh@philips.com.

Sold At: Electrical supply distributors, including Grainger, Rexel and Voss from May 2011 through August 2014 for about $40.

Importer/Distributor: Philips Lighting North America Corporation, of Somerset, N.J.

Manufactured in: USA

Is my product affected?
Is my product affected?

Is my product affected?

Sold At: Electrical supply distributors, including Grainger, Rexel and Voss from May 2011 through August 2014 for about $40.

Importer/Distributor: Philips Lighting North America Corporation, of Somerset, N.J.

Manufactured in: USA

Ceramic Discharge Metal Halide Lamps clear

Ceramic Discharge Metal Halide Lamps coated

FAQs

What problem has Philips Lighting identified with the “Energy Advantage” 330W Ceramic Metal Halide lamps with AllStart Technology (CDM330)?

Philips Lighting recently discovered that, during normal end-of-life failure, the outer glass bulb may shatter and can result in heated internal lamp particles and pieces of glass falling from the ceiling. Philips Lighting is committed to the well-being of its consumers and has decided to voluntarily recall the affected products and replace them at no cost to the end-user.

What are you doing to resolve the problem?

Philips Lighting is offering to exchange affected lamps and provide end-users with a free replacement lamp.

Is the exchange program free of charge?

Yes. If you own one or more affected products, you will receive free replacement product upon contacting Philips Lighting.

What is Philips Lighting’s advice to owners of a Metal Halide lamp?

Owners of affected units should immediately discontinue using the product and call (800) 634-0138 (M-F 9:00am – 5:00pm ET) or send an email to ceramicmh@philips.com to register for a free replacement. You may also visit philips.com and click “Recalls” under the “For Professionals” tab.

Can I continue to use my Philips Lighting Metal Halide lamp?

No, you should immediately discontinue use of affected lamps and contact Philips Lighting.

How should I dispose of affected lamps?

Because these lamps contain mercury, there are strict requirements that govern their disposal. You must dispose of these lamps in accordance with all federal, state and local laws and regulations.

Visit https://www.lamprecycle.org for more information.

How do I know if my Philips Lighting Metal Halide lamp is affected?

The following CDM330 products are affected by this recall:

6NC	Product Description	12NC/GPC	Individual Sleeve UPC/Barcode	Case UPC/Barcode	SKU
232595	CDM330/U/O/4K EA 6/1 (CLEAR bulb type)	928601165901	46677232597	50046677032592	928601165901
236935	CDM330/C/U/O/4K/EA/ED37 (COATED bulb type)	928601166801	46677236939	50046677236934	928601166801

Affected lamps are marked with the one of the relevant date codes along with “CDM330” as the model, as shown below. Affected units will also be marked with “USA” as the country of origin.

Does the problem occur with all Philips Lighting Ceramic Metal Halide 330W lamps?

No, the risk is limited to a small batch of lamps with the specified date codes as indicated above. All other lamps are unaffected.

Where can I find the UPC Code?

The UPC number can be found on the Bar Code on the lamp package. The Bar Code, without the first digit, contains the UPC code that coincides with the list of products that is included in the recall.

For packaged product, the UPC number can be found on the packaging lamp-sleeve:

UPC Code – 46677232597 - Clear Bulb type

UPC Code – 46677236939 - Coated Bulb type

Where can I find the Model Number on the lamp?

The Model Number can be found etched on the lamp, as shown:

Where can I find the product manufacturing date?

The date code can be found etched on the lamp, as shown:

Where can I find the Country of Origin?

The Country of Origin can be found etched on the lamp, as shown:

The Model Number, Product Description, UPC code and date code can also be found on the outer box, as seen in the image below:

How long will it take to replace the affected product?

Once you have registered your affected lamp and Philips Lighting has received and confirmed it was from an affected batch, you will be sent a replacement lamp. You can expect to receive your replacement lamps approximately two to four weeks upon contacting Philips Lighting: via phone @ (800) 634-0138 or via email @ ceramicmh@philips.com.

We appreciate your cooperation and sincerely regret any inconvenience caused.

Have you reported the problem to the Consumer Product Safety Commission?

The CPSC is aware of the problem and we are working jointly with them to provide information and a remedy to end-users.

Disclaimer
If the lamp submitted for an exchange is not a lamp included in this recall program, Philips Lighting will not send replacement product and will not be returning your lamp.

Important Safety Warning Ceramic Discharge Metal Halide Lamps (CDM330)

Ceramic Discharge Metal Halide Lamps (CDM330)

Recall details:

Is my product affected?

FAQs

Important Safety Warning

Ceramic Discharge Metal Halide Lamps (CDM330)